For about 3 1/2 hours on Tuesday, Feb. 28, because of a large-scale event with Amazon Web Services (AWS), Canvas was unavailable to faculty and students. The outage lasted from around 11:40 a.m. to 3:10 p.m., and coincided with disruptions to other AWS-hosted services at St. Edward’s and across the country.
In general, our increasing reliance on cloud-hosted services results in much greater reliability, but incidents like this can still occur and cause temporary outages. For reference, Canvas’ overall uptime over the last 12 months is 99.98 percent, which is difficult to beat.
Canvas Support responded quickly to this outage, posting updates every 15 – 30 minutes on their status page . They have committed to working to limit our exposure to any future, similar events, but there is no foolproof way to prevent these situations.