Offline right now, so will have to post completed version when I’m back to my machine, but we’ll be examining the Boston bombing through the lens of some familiar topics: *Crowdsourcing and citizen reporting as a means of demanding security, … Continue reading
Despite an increasing amount of work and social life being led online, the simple truth is that some things just can’t be automated. Last week I touched on the fact that even when automation is possible, it’s not necessarily effective–or … Continue reading
Responding to crises is never easy, whether you’re a person who screwed up or a brand caught up in a scandal. When a crisis spills over onto social media, you can use it to your advantage or inadvertently fuel the … Continue reading