What company are you working for and what is your title?
- HomeAway, Product Support Specialist
What was your major?
- Business Administration/International Business, 2018
How did you hear about your current company?
- While looking for vacation houses in San Diego 2 years ago
How did you prepare for your position while in college?
- Career and Professional Development helped me with my interview preparation and resume skills. Also, some professors had us work on our professional skills such as networking. College did not necessarily prepare me for this specific position, but rather helped me succeed in whatever position I ended up in.
What types of projects are you currently working on?
- I work with professional property managers who use HomeAway’s software for their business needs. This can be anything from helping them maintain their relationships with the property owners to helping them balance their books.
What skills have you learned or improved on since taking your current position?
- Customer Service, note taking, clarification skills (extremely important in today’s world), emailing, maintaining a professional and efficient service level, etc.
What skills do you recommend students or potential applicants develop to work in your field?
- Learn how to write/type/speak in full, efficient sentences. Being multilingual is a plus. It is impossible to guess what you are going to do before you start training for a job. Just be open and prepared to work hard and effectively. Learn how to adapt to a companies culture (as long as it is a respectful one).
Would you recommend this company?
- Yes. HomeAway is truly a great company to work for. I would not recommend if it was not. I love to travel and learn about people. This is a place that inspires me to do so as much as I can.
What has been your favorite aspect of your role thus far?
- The company culture.
What’s your best piece of advice for current SEU students?
- Best piece of advice? Always be yourself while understanding and being comfortable with the idea that it is ok for to change. Get comfortable with being uncomfortable. That is how you learn. I have no clue if HomeAway is my career or a temporary stop on the way, but I could not have asked for a better introduction to the world outside of college. The picture below is a group called toastmasters that I was in (before I was promoted and moved to another office) with other HomeAway employees. HomeAway pays for the membership and you learn how to publicly speak, best people around and it was a blast hearing these individuals speak their truths publicly.